[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″]
SHOPPING INFORMATION
International: Free Shipping Worldwide but Duties & Taxes are additional and need to be paid to the shipping company at the time of delivery.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long will delivery take?” tab_id=”1484652030190-407b08ef-5de7″][vc_column_text text_larger=”no”]India: It will take 4-5 business days through regular transportation. Through express transportation it can be delivered by 3-5 business days .
International: It will take 10-12 working days .[/vc_column_text][/vc_tta_section][vc_tta_section title=”What exactly happens after ordering?” tab_id=”1484652030219-c6960c7e-ee62″][vc_column_text text_larger=”no”]After ordering you will promptly receive an order confirmation via e-mail . After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day. Orders via pre-payment are sent out on the day we receive the payment.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do I receive an invoice for my order?” tab_id=”1484652030238-302a2c7c-fe6f”][vc_column_text text_larger=”no”]
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why have I not received an order confirmation?” tab_id=”1484652030262-e10da133-51b0″][vc_column_text text_larger=”no”]Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case Please contact out WhatsApp number +91 963 452 7622 or you can mail us thehandycraftsindia@gmail.com[/vc_column_text][/vc_tta_section][vc_tta_section title=”I have not yet received my delivery, although the stated delivery time has passed.” tab_id=”1599811365888-ad77b564-e8ee”][vc_column_text text_larger=”no”]On rare occasions or in remote areas there sometimes might be a delay. NI unfortunately has no influence on this. If the announced shipping times are exceeded significantly, Please contact us with your order number out WhatsApp number +91 963 452 7622 or you can mail us thehandycraftsindia@gmail.com [/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″]
PAYMENT & OTHER INFORMATION
FOR INTERNATIONAL BUYERS (FROM OUTSIDE INDIA):
We accept international credit cards via. secure online payment via PayPal and razorpay payment gateway .
Alternately, you can send a wire transfer to our bank account in Agra , India payable in US Dollars, Euros, GBP (British Pounds), AUD (Australian Dollars), CAD (Canadian Dollars), or any other international currency.
COMPANY NAME – THE HANDY CRAFTS INDIA
BANK NAME –STATE BANK OF INDIA
BANK ACCOUNT NUMBER – 40853155354
IFSC CODE – SBIN0007278
SWIFT CODE – SBININBB133
NAME OF BRANCH – SBI, SME BRANCH AGRA 07278
ADDRESS OF BRANCH – SANJAY PLACE, AGRA
EMAIL OF BRANCH – SBI.7278@SBI.CO.IN
To know more, kindly call us at +91 963 452 7622 or drop us a mail at thehandycraftsindia@gmail.com[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is your Return Policy ?” tab_id=”1484056430132-f06cc1b5-a7ca”][vc_column_text text_larger=”no”]India: All items purchased online are eligible for 15 days hassle free return.
In case of non-manufacturing defects, the shipping cost for the return has to borne by the customer. In such cases, we can arrange for the logistics.
International: Return policy is applicable on manufacturing defects only. For more information, kindly get in touch with us at thehandycraftsindia@gmail.com .
Note: “15 Days Hassle Free Return” is not applicable on custom rug.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What should I do if I receive a damaged or wrong product?” tab_id=”1484049984302-e0b553b6-82dc”][vc_column_text text_larger=”no”]India :Each of our Products goes through strict quality checks before it is dispatched. However, in case the Product is damaged in transit, we request you to share with us the pictures of the damaged part, as soon as you receive the Product, at thehandycraftsindia@gmail.com, along with your order ID. After receiving your email we will ensure resolution within 1 working day.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I change or cancel my order?” tab_id=”1484057271889-b3b2ad15-15f7″][vc_column_text text_larger=”no”]Any change or cancellation is only possible if the information is received before the order gets dispatched. Please get in touch with us for the same at +91 963 452 7622 or thehandycraftsindia@gmail.com.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Where is My Order ?” tab_id=”1484056425804-e857e9fe-0c57″][vc_column_text text_larger=”no”]To know the status of your order, you can contact us through below channels.
Whats App Mobile: +91-963 452 7622 (09:30 AM – 06:30 PM IST).
Email: thehandycraftsindia@gmail.com.
Whats App Chat: Any Time[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long does it take to process the refund?” tab_id=”1599817488874-f7f81ef0-7263″][vc_column_text text_larger=”no”]If the item is damage-free, a refund will be initiated by us within 48 hours after passing through quality checks, it may take 10-15 business days to reflect the amount in your account .[/vc_column_text][/vc_tta_section][vc_tta_section title=”I still have a question that you did not answer ?” tab_id=”1599817734970-0269e7ee-2275″][vc_column_text text_larger=”no”]We are here to help. Contact our customer service team on +91 963 452 7622 or email us at @ – thehandycraftsindia@gmail.com .[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]